At Alsafwa Mart, we are committed to protecting your privacy and ensuring the confidentiality of the information you provide while using our website or placing an order. By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect the following information to process your orders and improve your experience:
• Full name
• Phone number
• Delivery address
• Email address (if provided)
• Order and payment details
• Browsing data (such as visited pages, device type, and interaction with the site)

Important Note:
We do not collect or store payment card information. All payments are processed securely through trusted payment gateways.

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2. How We Use Your Information

Your information is used for the following purposes:
• Processing and delivering your orders
• Communicating with you regarding your order
• Improving your shopping experience on our website
• Enhancing site performance and services
• Sending offers and updates (only if you choose to subscribe)
• Analyzing purchase and usage data to improve our services

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3. Protection of Your Information

We apply modern security measures to protect your personal data, including:
• Data encryption
• Secure servers
• Restricted access to authorized personnel only
• Continuous security monitoring

We do not sell or share your information with any third parties except:
• Delivery companies, for order delivery
• Payment gateways, for processing payments
• Government authorities when required by law

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4. Cookies Policy

Alsafwa Mart uses cookies to:
• Improve browsing speed
• Save user preferences
• Offer personalized content and recommendations

You can control or disable cookies through your browser settings.

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5. Payment Data Security

All electronic payments are processed through trusted and secure gateways (KNET, Visa, Mastercard).
Alsafwa Mart does not store or access your card details at any time.

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6. Sharing Information with Third Parties

Information is shared only with:
• Delivery service providers
• Payment processing partners

Your data is never shared or sold for marketing purposes without your explicit consent.

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7. Customer Rights

You have the right to:
• Request to update or correct your personal data
• Request deletion of your information or account
• Ask how your data is used
• Opt out of receiving marketing messages

For any privacy-related requests, please contact us:
📩 support@alsafwamart.com
📱 WhatsApp: 65080905

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8. Children’s Privacy

Alsafwa Mart does not knowingly collect personal information from children under the age of 13.
All orders must be placed by adults.

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9. Updates to the Privacy Policy

We may update this Privacy Policy when necessary.
Any changes will be posted on this page.
Continued use of the website means you agree to the updated terms.