❓ 1. Can I change the delivery address after placing the order?

Yes, you can do that before the order is processed.
Please contact us on WhatsApp: 65080905 to update the address and coordinate with our delivery team.

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🚚 2. When will my order be delivered?

• Within Kuwait: within 3 hours for nearby areas.
• Far areas: within 24 hours.
• Orders placed after 1 PM will be delivered the next day between 5:00 PM – 10:00 PM.

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💳 3. What payment methods are available?

• Cash on delivery
• KNET
• Visa / MasterCard

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🔄 4. What if the product is defective or not as expected?

We guarantee the quality of all our products.
If there is an issue, you can replace or return the item within 15 days of receiving it.

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📱 5. Can I track my order?

Yes, once the order is prepared, you will receive a confirmation message with delivery details.

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📦 6. What if I cannot receive the order?

You can reschedule the delivery for another time,
or pick it up from one of our available pickup points.

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💵 7. Are there delivery fees?

Yes, delivery starts from 2 KWD, and may vary depending on the area or order size
(based on delivery company rates).

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🕒 8. Can I cancel my order after placing it?

You can cancel the order before it is out for delivery.
After it is dispatched, you may refuse the delivery, but the delivery fee will be deducted.

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⭐ 9. Are your products original?

All products at Alsafwa Mart are carefully selected, original, and meet quality standards.

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🎁 10. Do you offer deals and discounts?

Yes, promotions are announced regularly on our website and social media channels.

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