Can I change the delivery address after placing my order?
Yes, before the order is shipped — by contacting customer service at 65080905. After shipment, rescheduling can be arranged with the delivery team.

How long does delivery take?
Express delivery within 2–3 hours, depending on the area. Orders placed after 1:00 PM will be delivered the next day between 5:00 PM – 10:00 PM.

Can I return the product after 24 hours?
No, unless the product is defective, counterfeit, or not as described.

Do you deliver on Fridays and public holidays?
Yes, delivery is available throughout the week, depending on the schedule and work conditions.

What are the payment methods?
KNET, Apple Pay, credit/debit cards — cash on delivery will be available in the future.

How can I file a complaint or share feedback?

Are there delivery fees?
Yes, 2 Kuwaiti Dinars, with a minimum order of 8 Dinars. Fees may vary for large or special orders.

Can I cancel my order after confirmation?
Before shipping: You can cancel by contacting customer service.
After shipping: You may refuse to receive the order, but delivery fees will be deducted.

Are the products genuine and guaranteed?
Yes, all products are authentic, sourced from authorized distributors and suppliers, and tested according to quality standards.

Are there offers and discounts?
Yes, available through the website, social media, and email newsletter.