1. Introduction

These Terms & Conditions govern the legal relationship between Alsafwa Mart (“we”, “our”, “the Store”) and any user or customer (“you”, “the User”) accessing or purchasing through our website.

By using the website or placing any order, you fully agree to these Terms without any limitation.

⸻

2. Acceptance of Terms & Legal Eligibility

• Using our website implies full acceptance of these Terms.
• You must be 18 years old or above to use or make purchases on the website.
• Minors may use the site only under the supervision of a parent or guardian.

⸻

3. Definitions

• Store: Alsafwa Mart online platform.
• Customer/User: Any person using the site or placing an order.
• Order: Any purchase made through the website.
• Delivery Company: Third-party providers responsible for delivering orders.
• Payment Gateway: Authorized third-party payment processors.
• Policies: Refers to Privacy Policy, Shipping Policy, Return Policy, and any other related policies.

⸻

4. Permitted Use & User Conduct

You are strictly prohibited from:
• Using the website for any illegal activity.
• Attempting to hack, disrupt, or interfere with the website systems.
• Misusing delivery or payment services.
• Providing false, misleading, or fraudulent information.
• Manipulating prices or exploiting system bugs.
• Copying, redistributing, or reusing any content without permission.

The Store reserves the right to:
• Suspend the account
• Cancel orders
• Block users
• Take legal action when necessary

⸻

5. Intellectual Property & Content Rights

All content on the website, including:
• Texts
• Product descriptions
• Images
• Logos
• Graphics
• Website design and structure

is the exclusive property of Alsafwa Mart and may not be used, copied, or reproduced without written permission.

⸻

6. Registration & Accounts

• You must provide accurate and complete information when creating an account.
• You are fully responsible for all activity performed through your account.
• The Store may suspend or delete accounts containing false or suspicious data.

⸻

7. Accuracy of Information & User Responsibility

• You are responsible for providing correct delivery and contact details.
• Any delay or failure in delivery due to incorrect information is the customer’s responsibility.
• The Store may contact you to verify your identity or order details.

⸻

8. Orders & Payments

• Orders must be placed exclusively through the website.
• Prices are subject to change at any time without prior notice.
• The final price at checkout is considered the binding price.
• Accepted payment methods:
• Cash on delivery
• KNET
• Visa / MasterCard

The Store reserves the right to:
• Cancel any suspicious order
• Cancel orders if contact cannot be established with the customer

⸻

9. Verification & Invoicing

• We may request identity verification when necessary.
• Invoices are issued based on the data provided by the customer.
• The Store is not responsible for invoice mistakes caused by incorrect customer data.

⸻

10. Notifications & Confirmations

• Customers will receive a confirmation message after placing an order.
• Communication may occur through WhatsApp, phone, or email.
• Order status updates are sent when required.

⸻

11. Shipping & Delivery

• Delivery within nearby areas: within 3 hours.
• Delivery for distant areas: within 24 hours.
• Orders placed after 1:00 PM are delivered the next day.
• Delivery fees vary based on area and delivery company rates.
• If the customer fails to receive the order, additional fees may apply.

⸻

12. Cancellation & Order Termination

• Orders may be canceled before shipment at no charge.
• Once the order is out for delivery, the customer will be charged the delivery fee if the order is refused.
• The Store may cancel orders due to fraud suspicion, incorrect data, or logistical issues.

⸻

13. Returns & Exchanges

• Returns are accepted within 15 days of receiving the order.
• Products must be unused, unopened, and in original condition.
• Non-returnable items (for health reasons):
• Food items
• Spices and open consumables
• Opened beauty or personal care products
• Used items

⸻

14. Limitation of Liability & Indemnification

• The Store is not liable for damages caused by misuse of the website or products.
• The Store is not responsible for delivery delays caused by external factors.
• You agree to indemnify the Store for any damages caused by your violation of these terms.

⸻

15. Disputes & Unusual Refunds

• Disputes should first be addressed through Customer Service.
• The Store may reject unusual or repetitive return/refund requests.
• If unresolved, disputes will be forwarded to the competent Kuwaiti authorities.

⸻

16. Force Majeure

The Store is not responsible for any delay or failure caused by circumstances beyond our control, including but not limited to:
• Natural disasters
• Extreme weather
• Technical failures
• Service outages
• Delivery company strikes
• Government restrictions

⸻

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Kuwait.
The Kuwaiti courts shall have exclusive jurisdiction over any disputes arising from the use of the website or transactions with the Store.

⸻

18. Changes to the Terms

The Store reserves the right to modify or update these Terms at any time without prior notice.
Your continued use of the website constitutes acceptance of the updated Terms.

⸻