1. Introduction

Welcome to Al Safwa Mart, a Kuwaiti online store specializing in wholesale, retail, and commission-based brokerage.
By using this website or any of its services, you agree to comply with all the terms and conditions stated below. Please read these terms carefully before making any purchase or using our services.

This electronic record is generated by a computer system and does not require any physical or digital signature.
By continuing to use the website after any updates to these terms, you implicitly agree to the newly published terms and conditions.

2. Definitions

• Website / Store: The Al Safwa Mart online platform.

• User / Customer: Any person who uses the website for browsing or purchasing.

• Registered Account: A user who has created an account on the website and provided accurate and complete information.

• Supplier / Third Party: Any entity that offers products or services through the website.

3. Registration and Accounts

• You must provide accurate and complete information when registering or purchasing, including name, date of birth, email, and payment details.

• The user must be 18 years or older. A guardian may allow a minor between 18 and 21 years to use the account under full responsibility.

• The customer is fully responsible for maintaining the confidentiality of login credentials and not sharing them with others.

• Al Safwa Mart reserves the right to suspend or delete any account that provides inaccurate information or violates the terms of use.

4. Orders and Payment

• Orders are confirmed after successful payment or electronic verification.

• Prices may be updated without prior notice. Al Safwa Mart is committed only to the price displayed at the time of purchase.

• Payment Methods: KNET, Apple Pay, Credit/Debit Cards (Visa / Mastercard).

• Customers are redirected to a secure payment gateway to enter their financial information.

• The customer should keep a receipt or invoice as an official reference for any future claims.

• Al Safwa Mart is not responsible for any delay in order processing due to circumstances beyond its control, such as service interruptions or payment gateway issues.

5. Notifications and Confirmations

• After placing an order, the customer receives an email confirmation with order details.

• Email, SMS, or phone calls are considered official communication channels for confirming orders.

6. Verification and Billing

• Once payment is verified, the order is prepared and shipped to the registered address.

• In case of an error in price or product description, the store reserves the right to modify or cancel the order, with a refund if payment was made.

• The customer is responsible for providing accurate shipping and contact information.

7. Permitted Use and General Conduct

• The website must be used for lawful purposes only.

• It is prohibited to use the website for any unauthorized purpose or commercial activity without prior approval.

• It is forbidden to post or transmit any content that violates laws, public morals, or intellectual property rights.

• The store reserves the right to suspend or block any user who misuses the website or harms its reputation or operations.

8. Limitation of Liability and Indemnity

• Al Safwa Mart bears no responsibility for indirect damages or financial losses resulting from the use of the website.

• The customer agrees to indemnify Al Safwa Mart for any damage or claim arising from violating the terms or misusing the site.

• Al Safwa Mart is not responsible for malfunctions caused by force majeure such as natural disasters, internet or electricity outages, or public service disruptions.

• The store is not responsible for any issues resulting from third-party services or errors.

9. Account or Order Cancellation

• Al Safwa Mart reserves the right to refuse service, cancel orders, modify content, or terminate accounts at its discretion.

• In case of cancellation, the customer will be notified, and any paid amounts will be refunded within the specified period.

• The customer is not entitled to claim any additional compensation for orders canceled due to technical errors or limited availability.

10. Disputes and Unusual Refunds

• Any disputes regarding orders or payments must be addressed through customer service within 7 days of filing a complaint.

• If the order is lost or damaged due to circumstances beyond our control, arrangements will be made with the customer for compensation or replacement.

• Any dispute should preferably be resolved amicably before resorting to legal action.

• The decision of customer service is final, unless legally escalated.

11. Governing Law and Jurisdiction

• These terms are governed by Kuwaiti law.

• Kuwaiti courts have jurisdiction over any disputes arising from the use of the website or its services.

• Any legal notice must be in writing and sent to the store’s official email address.

12. Modification of Terms

• Al Safwa Mart reserves the right to amend or update these terms and conditions at any time without prior notice.

• Updates become effective immediately upon publication on the website.

• Continued use of the website after such modifications constitutes implied acceptance of the new terms.