Policies and Privacy

Privacy Policy

Customers have the right to request a return or exchange within 24 hours of receiving the order.
Eligible products for return: damaged, defective, counterfeit, or not as described.
Non-returnable items: food products (unless expired) and personal items such as shaving tools or underwear.
Returned items must be in their original condition, with the invoice and full packaging included.
The product will be inspected before approval of return or exchange.
Refunds are processed using the same payment method within 3–5 business days, or 7–10 days for Apple Pay.
Al Safwa Mart covers return shipping costs if the return is due to an error from the store or a defective product.
If the return is made at the customer’s request, delivery fees will be deducted from the refund amount.

Some products include a warranty, and the duration is mentioned on the product page.
To claim warranty service, the original invoice must be presented.
The warranty does not cover damage caused by misuse, breakage, or unauthorized repair.
If the product has an authorized local agent, the customer may contact them directly for warranty service.

Delivery is available across all areas of Kuwait through the store’s own fleet or authorized delivery partners.
Orders placed after 1:00 PM will be delivered the next day between 5:00 PM – 10:00 PM.
Delivery fee: 2 Kuwaiti Dinars.
Minimum order: 8 Kuwaiti Dinars.
Delivery is available every day, including Fridays and public holidays.
If the customer is unavailable, the order may be delivered to someone present at the address, and their signature will be considered official confirmation of receipt.
For bulk or wholesale orders, delivery time may vary depending on quantity and availability, and scheduling will be coordinated in advance with the customer.

Customer data is collected to facilitate orders and improve services.
Financial information is stored in a secure, encrypted environment under the “My Account” section.
Personal data is not shared with third parties unless legally or financially required.
Data may be used to send offers or marketing notifications, and the customer may unsubscribe at any time.
The website uses cookies to collect non-personal data and enhance the user experience.
Al Safwa Mart reserves the right to update its privacy policy at any time, and changes become effective immediately upon publication.

All website content is the property of Al Safwa Mart, including images, text, logos, and product descriptions.
It is forbidden to copy or reuse any part of the content for any purpose without prior written permission.

Al Safwa Mart is not responsible for delays or non-delivery caused by circumstances beyond its control, such as natural disasters, strikes, or service interruptions.
The store bears no financial or moral liability in such cases.

- Al Safwa Mart reserves the right to modify or update these policies at any time without prior notice.
- The revised version becomes effective immediately upon publication on the website.